Independent Adjudication for Customers
Assets for Life Application Form
What is this application for?
- This application form is for a customer to bring a claim against a company
which subscribes to CEDR either directly or by membership of a trade or
membership body.
- Customers may apply if they have not been able to resolve the complaint
directly with the company.
- The application form will ask you for the details needed to understand what
you would like the company to do and to help an adjudicator decide your
dispute.
- The outcome of this adjudication will be contractually binding on both parties if the customer chooses to accept the findings of the adjudicator
What do I need to do?
- Please read the Scheme Rules carefully before you complete this form.
- Fill in the application form giving as much information as you can.
- It may take you some time to go through the application form and to get all your facts together, but having all the information will help us assess your case fairly.
- This process is conducted entirely in writing. You must ensure that you provide sufficient information and supporting evidence to substantiate your claim.
Before you can make an application you must:
- First use and exhaust the company’s own internal complaints procedure.
- Come to CEDR within 12 months of receiving the company response.
- Ensure you have read and understood the adjudication process and Scheme Rules fully.
Please let us know if you have any practical needs where we could help – for example with information in another format (e.g. larger print, another language, etc.). If you require assistance in completing this form please contact us.
PDF Application Form Available
If you require a printable version of the application form, to post to us, please click here. We can also send you a paper version, please email applications@cedr.com to arrange this.
If you would like to post your application in, please download the PDF application form above.
You can send applications to:
CEDR Services Ltd
100 St. Paul's Churchyard
London
EC4M 8BU