Application Form for CEDR Conciliation
Westerleigh Group (Inc. Distinct Cremations)
The CEDR Conciliation Scheme provides an opportunity for customers to resolve
disputes with businesses through dialogue facilitated by a professional CEDR Accredited Mediator. This Scheme is available to the customers of businesses who have subscribed directly with CEDR Conciliation, focusing on what you and the business would be happy to agree to in order to resolve the dispute that has arisen by engaging with the conciliator.
Centre for Effective Dispute Resolution (CEDR Services Ltd) is a Not-for-Profit
organisation approved by the CAA, Chartered Trading Standards Institute, Gambling Commission, and Ofcom to provide dispute resolution to consumers. Conciliation is available to a customer who must be a private individual who has entered into a contract with a business subscribed to CEDR.
CEDR will conciliate disputes if either you or the business (“the parties”) have sought legal advice and/or instructed a solicitor or sought assistance from Trading Standards. We will only decline to assist if the use of these third parties would seriously impair the effectiveness of the service offered to businesses and their customers.
CEDR is not responsible for paying compensation or making a financial award. If your dispute is resolved via the conciliation process and a payment has been agreed, the Business will make that payment directly to you.
Please read these notes carefully
Below are areas where CEDR is not able to assist you:
- You have not tried to resolve the dispute directly in writing with the Business and escalated the complaint to the trade body if invited to do so;
- The Business has ceased to be a subscriber to CEDR;
- The dispute is being considered by the courts or is being dealt with by another Alternative Dispute Resolution (ADR) Body;
- If it is over 12 months since the Business delivered the service that you are
complaining about.
How do I make a complaint and what happens next?
- Upon receipt of your completed form, CEDR will acknowledge receipt within
14 days.
- Full details of the conciliation procedure and guidance notes are available on the website.
- If you require additional guidance please contact the CEDR office for
assistance.
PDF Application Form Available
If you require a printable version of the application form, to post to us, please click here. We can also send you a paper version, please email applications@cedr.com to arrange this.
If you would like to post your application in, please download the PDF application form above.
You can send applications to:
CEDR Services Ltd
100 St. Paul's Churchyard
London
EC4M 8BU
Data Protection Act 2018
The Data Protection Act allows businesses that subscribe to CEDR to provide information and/or documents about you to us and the conciliator with your consent. By completing this form, you are giving your consent.
For more information on our privacy practices and commitment to protecting your privacy, please view our Privacy Policy.